Dear Valued Customer,

 

I personally apologize for any unpleasantries you have experienced during your last visit to Sam’s Auto. I understand you are unhappy and again I apologize for your latest experience.

 

In the Auto Business our reputation and success is built one customer at a time. My goal is to make sure ALL my customers have a great experience and to build a long lasting, and trustful relationship with each of you.

 

I take our customer relationship very seriously and believe you deserve quality and service without compromise.

 

I would like to hear of your experience and how we can make it better for you. Please write to me directly via my personal email below or call my Direct cell phone line at 424-436-2687

 

Thank you for your time and I look forward to hearing from you.

 

~Sam